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Insurance Plans
We Work With

Schedule an Evaluation

Insurance Plans Accepted for Our Telehealth Services

We accept the following insurances for our Telehealth Services

Major Insurance Providers

  • Aetna
  • United Health Care/Optum
  • Florida Medicaid

Major Insurance Providers

  • Absolute Total Care
    (South Carolina Medicaid)
  • Aetna Better Health
    (VA, NC, OH, TN, KY)
  • Blue Care TN
  • Buckeye Health Plan
    (Kentucky & Ohio)
  • Cardinal Care
    (Virginia Medicaid)
  • Carelon
    (in process in some states)
  • CareSource
    (Ohio & Indiana; KY coming soon)
  • Hoosier Care Connect
  • HMSA (Hawaii)
  • MDWise
    (selected states)
  • Meridian Medicaid of Michigan
  • MHS
    (Indiana Medicaid)
  • Meridian Medicaid of Michigan
  • Select Care
    (South Carolina Medicaid)
  • TennCare
    (Tennessee Medicaid)

Regional & Network-Specific Plans

  • Aetna Vanderbilt Employee
    (Bundle Program)
  • Blue Cross Blue Shield
    (varies by state name, such as Anthem)
  • First Choice Health
  • Hometown Health
    (PHCS / Multiplan network only) (varies by region)
  • McLaren (Michigan)
  • Piedmont Community Health
  • Peak Health
  • Priority Health

Notes for Patients Using Medicaid

  • Virginia
  • North Carolina*
  • Blue Care TN
  • South Carolina*
  • Tennessee
  • Kentucky
  • Ohio
  • Indiana*
  • Arizona*
  • Missouri*
  • Washington State
  • Utah

We send most appointment reminders and updates via text message.

Please enable SMS notifications during your appointment request to avoid missing important information.

Notes for Patients Using Medicaid

  • Virginia
  • North Carolina*
  • Blue Care TN
  • South Carolina*
  • Tennessee
  • Kentucky
  • Ohio
  • Indiana*
  • Arizona*
  • Missouri*
  • Washington State
  • Utah

We send most appointment reminders and updates via text message.

Please enable SMS notifications during your appointment request to avoid missing important information.

Frequently
Asked Questions

How much do I pay before insurance starts covering costs?

A deductible is the portion of medical costs you must pay on your own before your insurance plan begins to cover services.

For example, with a $1,000 deductible, you’re responsible for the first $1,000 in costs before insurance contributes.

Your provider will discuss your medical history, lifestyle, emotional readiness, and goals for surgery. The evaluation is conversational and supportive—designed to ensure you’re fully prepared for a safe, successful procedure.

Your provider will discuss your medical history, lifestyle, emotional readiness, and goals for surgery. The evaluation is conversational and supportive—designed to ensure you’re fully prepared for a safe, successful procedure.

Good Faith Estimate What You Should Know

Federal regulations require health care providers to inform uninsured or self-pay patients of their right to receive a Good Faith Estimate for expected charges. This information must be shared before services are scheduled or at the patient’s request.

Patients have the right to an estimate outlining what their care is expected to cost. Providers must supply this estimate for those who do not have insurance or who are choosing not to use their insurance benefits.

The estimate includes a breakdown of projected costs for non-emergency medical services and related items such as tests, medications, medical devices, and hospital fees.

A written estimate must be provided at least one business day prior to your appointment. You may also request a Good Faith Estimate from your provider before committing to a service.

You may dispute a bill if the amount is $400 or more above your Good Faith Estimate. Please keep a

copy of your estimate for reference.

Book Your Virtual Pre-Surgical Evaluation in Just a Few Steps

We simplify the scheduling process and work with all major insurance plans. For assistance, contact our secure email at info@preopassessments.com Providers seeking referral support may reach out to Dr. Kati Duncan using the link provided.

Contact Us

Reach out to our team with your name, your surgeon’s information, and a photo of your insurance card sent to our secure email.

If you live outside Virginia, please include your state so we can match you with the correct provider.

Schedule Your Appointment

We’ll email you detailed instructions along with a secure scheduling link.

Choose your appointment time, complete the online paperwork, and let us know if you’d like to be added to the waitlist for an earlier opening.

Ensure a Private Environment

For confidentiality, please join your virtual session from a quiet, private space—similar to an in-office visit—so you feel comfortable discussing sensitive topics.

Ensure a Private Environment

For confidentiality, please join your virtual session from a quiet, private space—similar to an in-office visit—so you feel comfortable discussing sensitive topics.

Request a Virtual Visit

About Our Waitlist Process

Once your appointment is scheduled and your paperwork is completed, we can add you to our waitlist for an earlier date.

To request placement on the waitlist, text 813-314-7797
Our team will reach out if an earlier opening becomes available.